If you’d like further information about FrankTheCank.com’s store and you can’t find it in the links provided under our Customer Service menu, please get in touch! Simply fill out the form, include your message, and we’ll get back to you as soon as we can.
Please read our FAQ before sending us a message.
Shipping & International Delivery.
Our products on frankthecrank.com are available via dropship from various production and shipping partners throughout the globe. Products are available for international delivery, which includes the Asian Pacific Islands and United States Territories (Guam).
Production of your orders take approximately 3 days. International shipping speed after fulfillment takes approximately 10 to 20 days, or within a month. Please exercise patience within the time between fulfillment and delivery.
Average Shipping Rates to Guam are:
Economy (5-10 business days after fulfillment): $2.97 – $4.20
Flat Rate (5-10 business days after fulfillment): $10.00
Express (1-3 business days after fulfillment): $34.12 – $36.02
My tracking number is not working.
If your order has been sent via a tracked service, a tracking number may be invalid when you attempt to track it. Do not be concerned as it can take up to 12 hours for the tracking number to be registered in the carrier’s system. If, after this time, the tracking number still does not work, please contact us with your order number and other relevant information regarding the issue, so that we can investigate.
NOTE: We work with some (not all) UK carriers and shipments, whom do not always provide an ID tracking number for their orders. Upon purchasing the item, it is assumed you had read the FAQs and policy pages before paying for our products.
I have received a damaged package.
If you have received a package that has been damaged in transit, please inform us within 24 hours of delivery, so that we can raise a claim with the carrier. To do this, please contact us at firstname.lastname@example.org with the following information:
Description of the damage.
A photo or video of the damage.
Please do not dispose of the packaging, as we may require it to be returned in order to raise a claim with the carrier.
How do I cancel my order?
If you decide to cancel your order, please do so quickly and decisively by contacting us, alerting us of your desire to cancel your order, and providing the following information:
We are able to cancel your order under the following circumstances:
If we have not collected a payment for the order, or;
We have collected a payment for the order, but no items have been fulfilled (shipped, or in transit).
If we have collected the payment, or the item has been fulfilled, you are entitled to a refund. Please see our Refund Policy for further information.